Shipping
I ship worldwide from Hoofddorp, the Netherlands. Depending on your location and the item, I use PostNL or DHL standard shipping, both with Track & Trace. You will receive a tracking number by email once your order has been dispatched.
Shipping address
Please double-check your shipping address before completing your order. Once a parcel has been dispatched I cannot change the delivery address — responsibility for providing the correct address lies with the buyer.
Import taxes and customs duties
For orders outside the European Union, import taxes, customs duties, or VAT may apply on arrival in your country. These charges are set by your local customs authority and are entirely outside my control. I am not responsible for any such costs. Please check your country’s import regulations before ordering — I am unable to mark packages as gifts or understate their value on customs declarations.
Returns & the right of withdrawal
Under EU consumer law (Richtlijn 2011/83/EU, implemented in Dutch law as the herroepingsrecht), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
To exercise this right, please contact me at info@studiodarkuv.com within 14 days of receiving your order. After I confirm your return, please send the item back within 21 days of receipt. Return shipping costs are at the buyer’s expense.
Items must be returned in the same condition in which they were received — unworn, undamaged, and in their original packaging. If an item is returned in a worse condition than it was sent, the buyer is responsible for any reduction in value.
Exceptions — custom and personalised orders
Under Article 6:230p of the Dutch Civil Code (Burgerlijk Wetboek), the right of withdrawal does not apply to goods that are clearly personalised or made to the consumer’s specifications. The following orders therefore cannot be returned or cancelled once production has begun:
- Custom commissions designed specifically for you
- Breastmilk jewellery and ash memorial pieces
- Any item ordered in a non-standard size at your request
- Any item customised with a specific colour, engraving, or design element not standard to my collection
If you are unsure whether your order qualifies as custom, please ask before placing it.
Order cancellations
You may cancel a standard (non-custom) order within 1 working day of placing it, provided the order is not shipped yet. Please contact me immediately at info@studiodarkuv.com if you need to cancel. Once I have shipped the item, cancellation is no longer possible. For standard orders already completed or dispatched, the standard return procedure applies.
Damaged or incorrect items
If your order arrives damaged, or if you receive the wrong item, please contact me within 48 hours of delivery with a photograph of the damage or error. I will arrange a replacement or refund at no additional cost to you.
Questions
For anything not covered here, please write to me at info@studiodarkuv.com. I am a one-person studio and I read every message personally.